Enable Email Notification on Impersonation Event
Today marks another milestone in my professional career. I’m going to begin writing blog posts about a great new Information Technology Service Management (ITSM) tool called ServiceNow. We recently contracted with ServiceNow at my employer and I’m thoroughly impressed with the solution. I’m so impressed that I’ve decided to pursue my certification in various aspects of the ServiceNow solution and have now completed my ServiceNow System Administrator training (in preparation for my Certified System Administrator). This first article is going to be about a solution that I implemented while in my System Administrator training: Notification of Impersonation Events. What is an Impersonation Event? ServiceNow provides the ability for someone with the admin role to impersonate another...