On May 9th, I started a new career. This wasn’t something I had planned.  I’ve been the VP/CIO of Information Services for my former company for a decade.  Before that

I’m a big ServiceNow fan.  I became a bigger fan when they opened up a new Developer Program that included access to a free, personal ServiceNow Instance.  Just go to that link,

The Problem A few days ago, we started having strange behavior in our Configuration Management Database (CMDB).  When looking at certain classes of Configuration Items (CI) we would see the User Interface (UI)

Today marks another milestone in my professional career.  I’m going to begin writing blog posts about a great new Information Technology Service Management (ITSM) tool called ServiceNow.  We recently contracted with ServiceNow