What a genuine Customer Success offering looks like, how it differs from reactive support, and the red flags that tell you it's just an upsell.
10 min read
On Juneteenth, George Floyd, and why Black Lives Matter needs no rebuttal. Staying silent, or deflecting with 'all lives matter', does harm.
3 min read
After 17 years and 100% positive feedback, a buyer abused eBay's Money Back Guarantee on my Ninja blender sale. Why I quit selling there.
5 min read
My review of iBank 5 for Mac in 2013. Bill Pay, Direct Access downloads, and better budgeting keep it ahead of Quicken Essentials.
13 min read
The SmushBox Kickstarter promised unlimited 2-way SMS from a $250 box. Mine shipped untested and its microSD card died. My mixed review.
4 min read
My tribute to Steve Jobs, written the morning he died. A life traced through Apple machines, from the 1984 Macintosh 128K onward.
15 min read
Quicken Essentials 2010 for Mac has no usable export. Its CSV is a report dump, not data. How Intuit traps your transaction history.
3 min read
How to level WoW cooking from 1 to 350 in one Pilgrim's Bounty run, with Horde quest order, shopping lists, and recipes to learn.
2 min read
A farewell to Geek Brief TV and Cali Lewis, the video podcast I watched every Saturday morning for four years, and why it stood out.
4 min read
WoW is removing Marks of Honor and adding a Random Battleground Finder. What the battleground changes mean for honor and the mounts.
2 min read
A Horde guide to WoW's reworked 2010 Love is in the Air event, with the new daily quests and achievements for the Love Fool meta.
8 min read